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Refresh your email manners

Hey, it’s pretty remarkable we have email etiquette at all. This medium has only been widely used for 15 years or so, and many of us weren’t given any formal instruction. With that in mind, let’s...

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Communicate Better Internally

“The answer to anything, always, is to call a meeting.” That’s what a meeting-weary exec muttered to me in London last week. More and more, participants in my programs are identifying themselves as...

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Coordinating Schedules? You Can Do Better.

Ever have the experience where you get an email asking if you and another colleague are willing to talk, huddle, brainstorm or follow up on a new initiative? Contrast these two examples: “Can you meet...

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